Refund Policy

Last updated: December 29, 2025

1. Overview

At My ESA Therapist, we are committed to maintaining transparency, ethical standards, and compliance throughout the mental health evaluation process.

This Refund Policy outlines:

  1. Situations where a refund may be issued.
  2. Circumstances where refunds are not available.
  3. How refund requests are reviewed and processed.

Important Notice:
My ESA Therapist does not guarantee ESA eligibility, approval, or documentation. All determinations are made independently by licensed mental health professionals based on clinical judgment.

2. Our Role & Important Disclaimer

My ESA Therapist operates solely as a technology platform that:

  • Connects individuals with state-licensed mental health professionals for ESA evaluations.
  • Facilitates scheduling, communication, and administrative coordination.
  • Does not provide medical or mental health services directly.

Clinical decisions, including whether an ESA recommendation is appropriate, are made exclusively by the evaluating licensed provider.

Fees paid through our platform cover:

  • Platform access and administrative support.
  • Coordination of an ESA evaluation.
  • Time and professional services of the licensed provider.

No fee is charged for a guaranteed outcome or documentation.

3. When a Refund May Be Issued

Refunds are considered only in limited situations where the evaluation or verification process could not be completed as intended. Any approved refund is subject to a non-refundable $35 provider fee. A refund may be issued under the following circumstances:

1. No Evaluation Took Place

  • Payment was completed, but you were not successfully connected with a state-licensed mental health professional.
  • Technical or system-related issues prevented the evaluation from occurring.

2. Provider Unavailability

  • The assigned licensed mental health professional becomes unavailable before the evaluation.
  • A suitable alternative provider cannot be offered within a reasonable timeframe.

3. Verification Unable to Proceed

The evaluation or verification process is declined before completion due to administrative, compliance, or provider-related limitations.
  • After internal review, it is determined that services cannot proceed as initially scheduled.
  • In such cases, a refund may be issued following an internal review, subject to the $35 provider fee deduction.

4. Verified Billing Errors

  • Duplicate charges.
  • Accidental or incorrect transactions confirmed through internal review.
All approved refunds are issued to the original payment method used at the time of purchase.

4. When Refunds Are Not Issued

Refunds are not provided in the following circumstances:

1. Evaluation Completed

Once an evaluation has been conducted, fees are considered earned for professional services rendered, regardless of outcome.

2. Non-Approval Determination

If the licensed mental health professional determines that an ESA recommendation is not clinically appropriate, this does not qualify for a refund.

3. Third-Party Decisions

Decisions made by landlords, housing providers, airlines, or other third parties are outside the scope of our services and do not, by themselves, qualify for a refund.

4. Change of Mind

If you choose not to proceed after services have begun or after provider time has been scheduled.

5. Misunderstanding of ESA Eligibility

ESA determinations are based solely on clinical judgment. Expectations regarding approval do not affect refund eligibility.

5. Refunds and ESA Determinations

To ensure ethical and unbiased evaluations:
  • ESA recommendations are never guaranteed.
  • A non-approval outcome is a valid clinical determination.
  • Fees are charged for the evaluation process, not for documentation or approval.
This approach supports professional independence and compliance with mental health standards.

6. How to Request a Refund

If you believe you qualify for a refund, you may submit a request by:
  • Contacting our support team through the website.
  • Providing your order details.
  • Clearly explaining the reason for your request.
All refund requests are reviewed on a case-by-case basis.

7. Refund Processing Time

  • Approved refunds are typically processed within 5-7 business days.
  • Processing timelines may vary depending on your financial institution.
The $35 provider fee will be deducted prior to refund issuance.

8. Chargebacks & Payment Disputes

We strongly encourage contacting our support team before initiating a chargeback. Chargebacks may:
  • Delay resolution.
  • Result in account limitations or restrictions.
Our goal is to resolve concerns fairly, efficiently, and transparently whenever possible.

9. Policy Updates

  • My ESA Therapist reserves the right to update or modify this Refund Policy at any time.
  • Any changes will be posted on this page with an updated effective date.

10. Contact Information

For refund-related questions or concerns, please reach out through our official e-mail.
Contact Support

11. Key Takeaways

Fees apply to professional evaluation services, not outcomes.
ESA recommendations are determined independently by licensed providers.
Refunds are limited and subject to a $35 provider fee deduction.
Transparency, ethics, and regulatory compliance guide our process.

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