Terms & Conditions

• An online platform that connects individuals with independent, state-licensed mental health professionals (LMHPs)
• A facilitator of ESA evaluations, not a medical or mental health care provider

• We do not provide medical treatment, therapy, or ongoing care
• We do not guarantee ESA approval or documentation
• All clinical evaluations and decisions are made solely by the licensed provider

• Completing an intake form or questionnaire does not guarantee approval
• Payment covers access to an evaluation process, not a specific outcome
• A licensed mental health professional may determine that ESA documentation is not clinically appropriate
• A non-approval outcome reflects a valid clinical determination and does not constitute a failure of service

• Be at least 18 years of age
• Provide accurate, complete, and truthful information
• Use the platform for lawful purposes only

• Clinical judgment and evaluation outcomes
• Decisions regarding ESA documentation
• Compliance with applicable state and federal laws

• Platform access
• Evaluation coordination
• Professional review and time

• Prices may change without notice
• Services may be modified or discontinued
• No liability for third-party pricing changes

Refund eligibility is governed by our Refund Policy.
Key points include:

• Refunds are limited and subject to eligibility criteria
• Completed evaluations are non-refundable
• Non-approval outcomes do not qualify for refunds

• Provide truthful health, personal, and residency information
• Respect the independence and authority of licensed providers
• Use the platform only for its intended purpose
• Refrain from attempting to obtain ESA documentation fraudulently

• Misrepresent information to providers, landlords, or housing entities
• Use the service to support unlawful or fraudulent housing claims
• Copy, reproduce, or misuse website content
• Attempt to bypass evaluation or eligibility requirements
• Misrepresent pets as assistance animals
• Engage in hacking, password mining, or any form of system interference
• Attempt to reverse engineer, decompile, or access the website’s source code
• Harvest or collect data, including email addresses or personal information, without authorization
• Use the platform to send spam, unsolicited messages, solicitations, or upload malicious software or content

Your use of the platform is also governed by our:

• Privacy Policy
• HIPAA Compliance practices

• Hosting
• Analytics
• Communication
• Providing certain content, resources, or services available through the website

• Decisions made by licensed providers
• Actions or decisions of landlords, housing providers, or third parties
• Non-approval outcomes
• Indirect, incidental, or consequential damages
• Fatalities or compensation
• For outcomes based on reliance

• Is provided for informational purposes only
• Does not constitute medical, mental health, or legal advice
• Is not a substitute for diagnosis or treatment

• Suspend or terminate access to our services
• Refuse service for violations of these Terms
• Take necessary action to protect platform integrity

These Terms & Conditions are governed by the laws of the United States and the applicable state jurisdiction in which services are provided.