Your Privacy Matters
Privacy Policy
Learn how we collect, use, protect, and share information when you use our website and services.
Last updated: December 25, 2025
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1. Introduction
At My ESA Therapist, your privacy and trust matter deeply to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, communicate with us, or use our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site.
2. Who We Are
Brand Name: My ESA Therapist
Role: Online platform that connects individuals with licensed mental health professionals for Emotional Support Animal (ESA) evaluations.
My ESA Therapist does not provide medical treatment, therapy, or diagnoses, and does not guarantee ESA approval. All ESA evaluation outcomes are based solely on the independent clinical judgment of the licensed mental health professional conducting the assessment.
3. Information We Collect
We collect information only as necessary to provide and improve our services.
3.1 Personal Information
This may include:
Name
Email address
Phone number
Mailing address
Date of birth
Location details (such as state, ZIP code, or IP address)
3.2 Health-Related Information
We may collect health-related information you voluntarily provide, including details shared during ESA-related processes or evaluations. This information is stored securely and maintained for documentation, verification, and record-keeping purposes when required.
3.3 ESA & Service Information
We may collect details related to your Emotional Support Animal, including:
Type and number of animals
Relevant historical information you provide
Other service-related details necessary to fulfill your request
3.4 Payment Information
Payment or billing details may be collected and securely stored when required to complete transactions.
3.5 Technical & Usage Information
We automatically collect limited technical data such as:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring websites
This data is used for analytics and website improvement and does not personally identify individual users.
4. How We Use Your Information
We use collected information to:
Provide and manage our services
Communicate with you regarding your requests or account
Improve website performance and user experience
Maintain security and prevent unauthorized access or fraud
Meet legal, contractual, and operational obligations
We do not misuse or sell personal or health-related information.
5. Account & Communication Information
When you create an account or submit information through our website, we store your credentials securely to verify account ownership and allow account access.
We may contact you regarding services, updates, or helpful offers through:
Email
Phone calls
SMS or automated messages
6. How We Protect Your Information
We take reasonable and industry-standard measures to protect your data, including:
Encrypted data transmission
Internal privacy policies and employee access controls
Restricted access to confidential information
Secure data storage and monitoring systems
No online system is 100% secure, but we take data protection seriously.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic
Understand visitor behavior
Personalize and improve user experience
You can manage or disable cookies through your browser settings. Disabling cookies may limit certain personalized features.
8. Data Sharing & Disclosure
We may share information only when reasonably necessary to:
Provide or support our services
Work with trusted service providers operating on our behalf
Communicate relevant offerings or updates
Comply with legal requirements or lawful requests
Protect the rights, safety, or security of our users, business, or the public
We do not sell personal information or share sensitive data for improper purposes.
9. Third-Party Services
We may use third-party services such as analytics tools, hosting providers, communication platforms, and security services (including Google Analytics and Microsoft tools). These providers are required to handle information responsibly and in line with applicable privacy standards.
For Microsoft services, data may be collected through cookies, session replays, and behavioral metrics to improve site functionality, security, and marketing effectiveness, in accordance with Microsoft’s Privacy Statement.
10. Your Privacy Rights
We extend privacy rights to all users, including rights similar to those under the CCPA.
You may request:
The categories of personal information we collect
The purpose for collecting or sharing it
Access to or deletion of your personal information (subject to legal exceptions)
The sources of that information
The categories of third parties involved
Requests will be verified before processing.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from underage users.
12. Data Retention
We retain personal information only for as long as necessary to:
Provide requested services
Maintain accurate business and financial records
Meet legal, contractual, or regulatory requirements
Protect or enforce legal rights
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically. When changes occur, we may notify you via email, website notice, or push notification. The updated version will always reflect a revised “Last updated” date.
14. Contact Information
If you have questions about this Privacy Policy or wish to submit a data request, you may contact us at:
15. Key Takeaways
We respect and protect your privacy
Data is handled securely and responsibly
Information is collected only when necessary
Transparency and trust guide our practices